Terms and conditions

 

collonil.com.au is the webshop (The Website) that has been registered and owned by Austra Selections Pty. Ltd.

Use of The Website is subject to the acceptance of the Terms and Conditions stated below and any customer who submits a request or a purchase order to buy any product  from Austra Selections Pty. Ltd. agree to be legally bound by these Terms and Conditions.

In these Terms and Conditions:

Customer means the individual who places an order online.

Order means the customer’s request to purchase any Collonil brand product displayed on the website.

Account means the account that customer will need to register for submitting an order online

Business day means a working day from Monday to Friday which is not a public holiday anywhere in Australia Clauses means the clauses of these Terms and Conditions


1. Disclaimer and Liability

Every effort has been made to ensure the information provided on The Website is correct, however

Austra Selections Pty. Ltd. makes no warranty as to the correctness and the accuracy of any products on The Website. Austra Selections Pty. Ltd. disclaims all liability and responsibility for any negligence, loss or damage that might be suffered by any user caused by The Website.

 

2. Reviews and Comments

Posting of reviews and comments on the contents on The Website must not be illegal, defamatory and infringing of intellectual property rights, invasive of privacy or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings or any form of spam. Austra Selections Pty. Ltd. reserves the right to remove such content as soon as noticed and without any warning.

 

3. PRODUCTS and PRICING

All products offered in the website are subject to change and non-binding in a legal sense. The customer places a legally binding order with us by clicking the button “confirm order” in the subpage “order overview”. The customer thus accepts these terms and conditions as exclusively governing for the legal relationship with us. We confirm via email the receipt of the customer’s order.
All prices indicated on the web shop are including GST in Australian currency. Purchases made by the customers in Norfolk Island or New Zealand will be free from the GST element of the price. All prices are subject to change from time to time. Shoppers should pay the prices displayed on The Website at the time of the checkout. The ordered goods are payable with the online payment system or by credit card (Visa or MasterCard)


4.  DELIVERY

After ordering online, you will receive an email confirmation and the processing of the order will begin as soon as possible. It is important that you provide the delivery address clearly and completely. We will attempt to send your goods via Australia Post within seven business days; however in the event of an unforseen circumstance delivery will take a little longer. Austra Selections Pty. Ltd. will attempt to communicate on these issues. A delivery charge up to $9.00 (maximum) will apply to orders under $100.00. No delivery charge for orders from $100.00 upward.  If you wish to query a delivery please contact us at enquiries@austra.com.au

 

5. RETURN / REFUND

If for any reason you are not completely satisfied with your purchase we will give you a 30day money-back guarantee from the time you receive the goods.

Please email us at sales@austra.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the goods vis Registered Post and that you pre pay all postage.

 

6. SECURITY

Austra Selections Pty. Ltd. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response

Your complete credit card number cannot be viewed by Austra selections Pty. Ltd. or any outside party.

Al transactions are performed under 128 Bit SSL Certificate

All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

eWAY is an authorised third party processor for all the major  Australian banks.

eWAY at no time touches your funds: all monies are directly transferred from your credit card to the merchant account held by Austra Selections Pty. Ltd.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

 


 


 


 

 

 


Download the Terms and Conditions as a PDF / 70KB